9svip Platform Privacy Notice

This page describes what we collect when you use 9svip and how we keep that data protected. We at 9svip take your privacy seriously and operate under clear data-handling rules that apply to all users across our platform, whether you access us via mobile browser, Android app, or desktop.

We collect personal information only to verify your identity, process your deposits and withdrawals, manage your account, and comply with anti-money-laundering laws. We do not sell your data to third parties. Your information stays within our systems and is shared only with payment processors and legal authorities when required by law.

What data we collect on 9svip

When you register an account on 9svip, we collect your full legal name, date of birth, email address, phone number, and residential address. We use this information to verify your identity and ensure you meet legal age and jurisdictional requirements.

For account verification (KYC), we require a government-issued identity document and proof of address. We store scans or uploads of these documents in encrypted storage. We do not retain the original documents longer than necessary for verification; we retain the verification status itself for compliance records.

When you deposit or withdraw, we collect transaction data: the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the recipient account details. We log your login activity, including IP address, browser type, and access timestamp. We track your gameplay and betting history to detect irregular patterns and enforce bonus terms.

How we use your data

We use your personal information to operate your 9svip account: process deposits and withdrawals, verify bonuses, and resolve disputes. We use your transaction history to calculate cashback percentages, tier progression, and referral rewards. Your gameplay data helps us detect fraud, underage access, and bonus abuse.

We may use your email address and phone number to notify you of account changes, promotional offers, bonus eligibility, and security alerts. You can opt out of promotional emails, but we will continue to send transactional and security notifications.

Our legal and compliance teams use your data to meet anti-money-laundering (AML) obligations, tax reporting requirements, and requests from regulatory authorities. We retain account records for seven years to satisfy legal hold requirements. If we are required to disclose your data by court order or government request, we do so without prior notice to you unless we are legally prohibited from doing so.

Third-party processors and data location

We work with payment processors to handle your deposits and withdrawals. These processors receive your name, account number, and transaction amount—the minimum data needed to complete the transfer. Payment processors are bound by confidentiality agreements and may not use your data for their own marketing.

Our servers may sit outside your jurisdiction (outside Indonesia). Your data may be transferred to and processed in countries with different privacy laws. By using 9svip, you consent to this transfer. We apply encryption and access controls consistently regardless of server location.

We use analytics tools to track page views, user flow, and technical errors. These tools collect anonymous or pseudonymous data and do not link to your personal account unless you are logged in. We do not share your personal data with analytics vendors; we share only aggregated, non-identifiable metrics.

Your rights and data access on 9svip

You have the right to request a copy of the personal data we hold about you. Contact our support team with your account email and ID; we will provide a data export within standard response windows. You may request that we correct inaccurate information in your account profile.

You have the right to request account closure. Upon closure, we retain your data for the legal hold period (typically seven years) but do not use it for new transactions or marketing. Residual data in system backups may persist beyond closure but is not actively accessed.

You may object to promotional communication by updating your notification preferences in your 9svip account settings. You cannot opt out of transactional emails (deposit confirmations, withdrawal notifications, bonus alerts) as these are essential to account operation.

Cookies and tracking on 9svip

We use cookies to maintain your login session, remember your preferences, and detect fraud. Essential cookies are required for 9svip to function; you cannot disable them without losing account access. Non-essential cookies track your behavior to improve user experience; you can disable these in your browser settings without disrupting core functionality.

We use pixels and similar tracking mechanisms to measure campaign performance and user attribution. These tools do not collect sensitive personal data but may identify you across devices if you are logged into your 9svip account. You can block these trackers using browser extensions, but doing so may affect the accuracy of promotional offers tied to your user profile.

Security practices and data breach notification

We apply industry-standard security: SSL encryption for all data in transit, password hashing for stored credentials, and access controls limiting employee access to production data. We conduct regular security audits and penetration testing.

In the event of a data breach affecting your personal information, we will notify affected users by email within a reasonable timeframe and describe the nature of the breach, the data compromised, and steps we have taken to contain it. We do not guarantee that breaches will never occur, but we undertake to respond promptly and transparently if they do.

If you believe your 9svip account has been compromised, change your password immediately and contact our support team. We will review your account activity, check for unauthorized transactions, and advise on recovery steps.

Data retention and jurisdiction

We retain your personal data as long as your account is active and for seven years after closure to satisfy legal and tax obligations. Transaction records are retained for the same period. Account verification documents are retained for three years after verification completion.

Our data handling practices are governed by the privacy laws applicable to our service jurisdiction. We do not offer services in jurisdictions where doing so would violate applicable privacy or data protection law. If you access 9svip from outside a supported jurisdiction, you do so at your own risk and in violation of our terms.

For questions about how we handle your data or to exercise your privacy rights, contact our support team. We will respond within standard response windows. This privacy notice may be updated at any time; continued use of 9svip implies acceptance of any changes. We will notify you of material changes by email.